HEAD-TRAINING-TELECOM MNC
We are seeking to identify a Head Training - National Customer Service Delivery for our client, a leading multinational telecom service company, with a large footprint providing world class services across India. The organization is highly employee focused and offers tremendous growth opportunities to quality professionals.
The Role
You will be responsible for the training function for the National Service Delivery organisation. You will create, manage and monitor the Customer Service management policies and procedures such that customers experience a seamless experience across all service touch-points. This would include managing all aspects of functional training, projects and continuous enhancement in training inputs leading to improvements in service operations.The company has a strong, customer-experience based positioning and you will have to meet the highest level of customer expectation, thus making it a differentiated value proposition.
Your Profile
You must be a Training professional in the customer service area, with approximately 15 years of work experience including functional training delivery experience. Excellent communication as well as strong collaborative skills are essential. Operational experience in customer service would be an added advantage.
Response Form
If your profile suits the above position and you would like to be considered for the role, please mail us a detailed resume to nita@edgeindia.com. Alternatively you could mention your particulars in brief in the form below and we will revert to you.